Privacy Policy & Cookies Statement

Privacy Notice

Brightstar Payment Services (“we”, “us”, or “our”) is committed to protecting and respecting your privacy in accordance with UK GDPR and the Data Protection Act 2018. This statement explains how we use and protect information provided by users of our website. If you have any questions about this policy, please contact us at: enquiries@brightstar.co.uk.

Data Controller

Brightstar Payment Services (referred to as “we”, “us”, or “our” throughout this policy) is the controller responsible for your personal data.

Information we may collect from you

The information we may collect and process about you includes:

  • Contact details such as your name, email address, or telephone number if you contact us directly.
  • Information you choose to include in any enquiry sent to us by email or through our website.
  • Basic technical data automatically generated by your browser, such as IP address, device type, and standard diagnostic information. We do not use this data for tracking or analytics.
  • Location data only if you choose to load our Google Maps integration (consent required).

If you do not provide personal data

If you choose not to provide information when contacting us, we may be unable to respond to your enquiry or provide relevant assistance. We will notify you if this becomes the case.

How we use the information provided to us

We will process your personal data only where permitted by law, including:

  • Where it is necessary to respond to an enquiry you have made.
  • Where required to comply with legal obligations.
  • Where it is in our legitimate interests and does not override your rights and freedoms.

We use information held about you in the following ways:

  • To respond to enquiries or requests you send to us.
  • To provide information about our payment and voucher services when requested.
  • To ensure our website displays and functions correctly.
  • To improve our services and website experience.
  • To notify you about updates to our services.

Disclosure of your information

We will not share your personal data with third parties for marketing purposes. We may disclose your information only where necessary:

  • To service providers assisting in website hosting or IT functionality.
  • Where required to comply with legal or regulatory obligations.
  • To protect our rights, property, or safety, or the rights, property, or safety of others.

All third parties are required to process personal data in accordance with the law and are not permitted to use your data for their own purposes.

Where we store your personal data

Any information you send to us is stored securely within the United Kingdom. We apply appropriate security measures to protect personal data from unauthorised access, alteration, or disclosure.

How long we store your personal data for

We only retain personal data for as long as necessary to fulfil the purpose for which it was collected, taking into account legal, operational, and security requirements.

Internet security

Although we use appropriate security measures, the transmission of information over the internet is not completely secure. Any transmission is at your own risk. Once received, we protect your data using appropriate technical and organisational measures.

Cookies

Our website does not use analytics, tracking, or marketing cookies. However, our embedded Google Maps integration may set third-party cookies once you choose to enable it. You can view Google's cookie policy here: https://policies.google.com/technologies/cookies

You may configure your browser to refuse cookies, but this may impact some functionality on our website, including the ability to load Google Maps.

Your rights

The UK GDPR provides the following rights for individuals:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights related to automated decision-making

To exercise any of these rights, please email us at enquiries@brightstar.co.uk.

You may also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk. We would appreciate the chance to resolve your concerns before you contact the ICO.

Website links

Our website may occasionally include links to third-party websites. These sites have their own privacy policies, and we cannot accept responsibility for how they handle your data. Please review those policies before submitting any personal information.

Access to and updating of information

You have the right to request access to the personal information we hold about you. If any details we hold are inaccurate, please let us know so they can be corrected.

You can contact us regarding updates or access requests at enquiries@brightstar.co.uk.